Case Study

Jewellery Shopify Store

Outline

This 100-year-old local Jeweller recognised the importance of developing their e-commerce website in order to improve user experience and customer engagement.

They commissioned VI to build a bespoke Shopify Plus website to continue to improve their online presence throughout the UK and beyond.

Services

The project

Michael Jones Jeweller is a familiar brand on the Northampton and Banbury High Streets. Founded in 1919, MJJ became the first fine jewellers in Britain to become a co-operative. This makes them unique with every customer being served by a co-owner of the business.

Since the pandemic, it has become a priority for many brick-and-mortar businesses to grow their online stores. Michael Jones selected VI because we understood it was important to continue Michael Jones’ good service, which has played a large part in nurturing loyal patronage, trust and reputation, in the online environment. MJJ felt we were best placed to offer a design refresh, improved usability, consolidated reporting and support across all sales channels – that will achieve online sales with year-on-year growth.

Project goals

The existing e-commerce store used an outdated platform version – Magento 1.9. As a result, it was difficult for the staff to keep up to date. Importantly, unsupported by Magento since 2020, it was a top priority to keep the website and customers information safe. To prevent it from being hacked – it was time to update.

Visual Identity analysed the existing website and offered a number of suggestions that would be employed within this new development.

Full width development with high-quality retina product imagery to entice customers and enhance the user experience. We combined this with lazy-loading to ensure lightning fast delivery regardless of their internet speed.
Intuitive product filtering allows customers to shop effortlessly, by jewellery type, brand, or occasion.
Sticky columns ensure that purchasing options are ever-present whilst viewing product imagery and details, helping to maximise conversions.

Bespoke Shopify theme development

Modern e-commerce websites revolve around mobile and tablet devices. We created an uncompromising and engaging experience for mobile visitors, which creates the brand story that showcases the beautifully designed Michael Jones Jewellers in their full glory. This allows customers to effortlessly engage with the website on all devices.

From the beautiful slideout product filtering, sorting, menus and retina icons, to the ability to switch to a larger grid view when desired in order to view products in more detail. This website was lovingly crafted with mobiles in mind. With the percentage of mobile visitors increasing year on year, it is extremely important to maximise conversions on smaller devices.

A Complete New Look – Like Night & Day

The existing website was visually heavy and dominated by the use of solid black. It may have looked good at launch but a few years on its ‘look and feel had prematurely aged’. The brand represents Michael Jones’ ethos and character, therefore, it was time to ‘lighten up’.

The power of good design should never be underestimated. Adopting a clean, simple and stylish website design, a fleeting glance is all that is required to embed in the minds of its customers. The result is customers are more likely to trust something they’re familiar with and able to recall it easily to keep coming back.

Proven results and capability

The Michael Jones Jeweller Shopify store has a bold new design with improved usability and sales conversion tools. Multiple sales channels are managed through the online store and with third-party integrations such as POS all in a single place. Shopify offers MJJ access to an improved e-commerce performance dashboard giving at-a-glance insights that will help MJJ further grow the business. VI will continue to monitor sales and support improvements and new developments going forward.

In the client’s words: “Visual Identity has been a fantastic partner for our e-commerce needs. Since launching our Shopify website, they’ve provided ongoing support, improving usability, optimising SEO, and delivering exceptional results. Their attention to detail and proactive approach have significantly enhanced our online presence. Highly recommend their services!”

As Shopify Plus experts, we have a proven track record in delivering some extremely successful Shopify projects, with documented growth and ROI. Get in touch with our experts today to see how we can supercharge your brand within the most explosive e-commerce platform in existence. Don’t get left behind, lead the way and become part of the e-commerce revolution.

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